After the commencement of the scheme on 1 July 2020, we will take complaints about the health, conduct or performance of all Victorian disability workers, both registered and unregistered. We understand that having a complaint made about you can be difficult and stressful.
If we receive a complaint about you, we will uphold your right to procedural fairness. We will write to you to let you know the nature of the complaint and explain what will happen next and what you can expect, except where doing so would prejudice an investigation of the complaint or place at risk a person's health or safety or place a person at risk of intimidation or harassment. An objective decision maker will assess the complaint and decide what action, if any, should be taken. We will then advise you of the outcome.
The actions taken, and their timing, will vary based on the nature of the complaint and the level of risk to a person with disability or the community.
In the lead-up to the start of the scheme on 1 July 2020, we will provide more detailed information to help you understand what to expect, including:
- our role in managing complaints
- the notifications process
- possible outcomes if a complaint is made about you.