Courses

This 90-minute online course introduces the fundamentals of Trauma-informed Practice (TIP), helping you recognise the effects of trauma and apply supportive strategies in your workplace. Many clients in service industries such as housing, legal services, and insurance have experienced trauma. While your role may not involve directly providing trauma-specific care, you are likely to interact with people affected by trauma. Understanding their needs and responding sensitively can create a more supportive environment and lead to better outcomes.

Understanding abuse is about recognising abuse as a violation of a person's human rights. A focus on what makes life good for each person is the best way to enable rights and minimise the risk of abuse. It is also about knowing what signs to be aware of that abuse is happening or has taken place. These two films and accompanying guide will assist your team’s understanding of punitive restrictions and that these approaches are never acceptable.

This training is designed specifically for support workers to develop the essential knowledge and skills required to assist participants to manage their urinary elimination needs via a catheter or external drainage device. The trainer will demonstrate the management of different types of catheters and external drainage devices and discuss potential complications.

Our specialised Urinary Catheter Support Training equips healthcare professionals with essential skills for managing indwelling, in-out & suprapubic catheters. This hands-on course covers key aspects such as insertion techniques, urinary catheter care & effective management of complications, ensuring optimal comfort and wellbeing for clients. Designed to meet NDIS standards, the program prepares support workers and health professionals to confidently address high intensity needs related to urinary catheter management while emphasising safety & responsiveness.

Intermediate level training about key word sign. This course assumes you have completed a basic certificate in key word sign.

This module introduces foundational information from the support worker’s role, types of disability and communication tips. It also covers Reportable Incidents and respect and dignity in the context of the NDIS Code of Conduct.