About our complaints service 

We are an independent complaints service. 

We are a unique regulator because our focus is on individual disability workers. We regulate all disability workers in Victoria, regardless of the funding source of the service. 

We have a ‘no wrong door’ approach and work with other regulators, such as the Disability Services Commissioner who takes complaints about some service providers and the NDIS Quality and Safeguards Commission, which considers complaints about service providers and workers who are funded by the NDIS.