After the formal commencement of the scheme on 1 July 2020, you can raise a concern with us about any disability worker (whether registered or unregistered) provided they meet the definition of a ‘disability worker’ under the Disability Service Safeguards Act 2018 (Vic) or a disability student that is listed on the Disability Students Register in Victoria.
It doesn't matter if the disability services are funded by the NDIS, funded through any other compensation scheme or privately funded. This will ensure that all Victorians with disability benefit from the same safeguards. You can approach us with any concerns, regardless of the funding source for the disability service.
Volunteers and family members
You can raise a concern about volunteers who provide disability services on behalf of an organisation or agency. However, under the Act, volunteers who do not work for an organisation or agency are not disability workers. The Act will not apply to family members of a person with disability (unless the family member receives payment or another reward for providing services).
If you are not sure if your complaint is about a Victorian disability worker or disability student that is listed on the Disability Students Register in Victoria, you can still contact us. Even if we can’t handle your complaint, we may be able to help you find the right place to go. We have a ‘no wrong door approach’ and we’ll do our best to help direct your complaint to the right place.
Who can make a complaint?
Anyone can make a complaint to us about a Victorian disability worker or disability student that is listed on the Disability Students Register in Victoria.
Whether you are a person with disability, a family member or friend of someone with disability, a disability worker yourself, a carer or a member of the community, you have the right to contact us with a complaint or even just to ask for advice or guidance. We are developing an online complaints lodgement process which will be simple and accessible to use, to be available from 1 July 2020.