Types of complaints?
We can receive any enquiry, complaint or notification about any disability worker in Victoria, including:
- their standard of work
- the knowledge, skill or judgement of the disability worker
- their capacity to provide services safely
- an alleged breach of the Disability Service Safeguards Act 2018 (Vic) or the Disability Service Safeguards Code of Conduct.
You can also make a complaint if a worker has engaged in notifiable conduct. Employers and disability workers have an obligation to notify us if they witness notifiable conduct.
Four types of conduct must be notified to the Commission:
- practising as a disability worker while intoxicated by alcohol or drugs
- engaging in sexual misconduct while practising as a disability worker
- placing the public at risk of harm because the disability worker has an impairment that detrimentally affects (or is likely to affect), the disability worker's capacity to practise as a disability worker or
- placing the public at risk of harm because the disability worker practised, or is practising, as a disability worker in a manner that constitutes a significant departure from accepted professional standards.
A notification must be made when a disability worker or employer reasonably believes that a disability worker has engaged in notifiable conduct.
If you are not sure whether your concern is something you can make a complaint about, you can contact us to discuss it. If your concern is something the Victorian Disability Worker Commission can take a complaint about then we will work with you.
If your concern is not something the Victorian Disability Worker Commission can take a complaint about, we will do our best to help you find out who can help you with your complaint.